The consumer has the right to withdraw unjustifiably within 14 calendar days from the receipt of the product in accordance with Law 25551/1994 (as amended by K.Y.A. Z1-891 / 2013).
In any case, return or replacement is possible under the following conditions:
- The product has not been used.
- The packaging of the product must be in excellent condition, complete and without damage.
- The product is accompanied by all the necessary documents proving the transaction.
The right of return does not apply:
- For products that are customized based on demand, such as ropes, chains and any other type, it is cut to measure on request.
The return of the product can be done in person or by courier / transport, after prior information by phone or in writing.
The return address is Akti Themistokleous 14, 18536, Marina Zeas, Piraeus
For returns via remote shipments, the parcel must include the purchase document. For individual returns, the customer must bring and present the purchase document accordingly.
Return Shipping Costs
In all cases in which, with our proven error, the wrong products or products of poor and defective quality were sold (error in receiving the order, in the invoicing, in the shipment, damaged during transport, with poor packaging, etc.), the return of the products is done after information, within 14 days, with the cooperating transport company – courier and the transport is charged to us.
In case the return concerns a withdrawal without our fault, as mentioned above, the return of the product is the responsibility of the customer and the shipping cost is borne by him.